Speed-to-lead systems for UK service businesses
No leadwaits.
A missed call doesn't have to become a lost customer. Pembico replies in under 60 seconds, qualifies the enquiry, books the work and reports back that night.
Animated sample of missed calls being answered by text, qualified and booked. Revenue saved accumulates after each completed sample enquiry.
The system
Every lead leaks through one of two doors.
A call that rings out. A website enquiry that sits unread until morning. Same leak, different door. We watch both.
AI Front Desk: Phone Cover
£295 setup + £129/month
Your missed calls, answered. A call you can't take gets a text back in under 60 seconds, a real conversation, a quote from your price list and a booked slot. You keep your number and see the result in your client workspace.
See Phone Cover Book A CallAI Front Desk: Web Cover
£295 setup + £99/month
Your website enquiries, answered. Webchat and your existing forms get the same under-60-second reply, conversation, quote and booking, all visible in your client workspace. Works on the website you already have.
See Web Cover Book A CallAI Front Desk: Full System
£595 setup + £195/month
Every door watched. Phone and website covered by one system, one secure client workspace and one nightly report.
See Full System Book A CallSetup fees cover implementation, configuration, testing and launch.
One front desk. It watches every way a customer can reach you: your phone, your website, or both.
Not sure which door leaks most? The calculator will tell you.
Free to use
Give the silence a price.
Three sliders, honest maths, and one number built from your business. It will also tell you which door your leads are leaking through, so you only buy the cover you need.
Sample website demo
This is Web Cover, working.
This is a sample front desk briefed on a made-up business. The services, prices and availability are invented; yours would answer from your real ones. Ask it anything. Try to stump it.
How it works
Live within a week. Working every night after.
A lead reaches you
A customer calls, starts a website chat or sends a form. Full System watches both doors.
The front desk replies
It answers in under 60 seconds, holds the conversation, quotes from your price list and offers a real slot.
It gets booked
The booking lands in your calendar, the lead appears in your secure workspace and every conversation appears in one nightly report.
Included client workspace
See what happened after the reply.
Every client gets a secure workspace for the enquiries and activity linked to their system. No black box, and no waiting for a monthly slide deck to see whether it is working.
Your last 30 days
24
Enquiries caught
42s
Median reply
9
Bookings made
£3,240
Value protected
Example workspace data. Your figures come from your linked leads and automation events.
Enquiry inbox
Latest leads
Boiler repair
Phone Cover · contact details and conversation summary
Bathroom quote
Web Cover · contact details and conversation summary
Annual service
Phone Cover · contact details and conversation summary
See enquiries, sources, reply speed, bookings, handoffs and recent system activity in one place.
See the client workspace on a callWhat the system does
The numbers it runs on.
<0s
first reply to any enquiry
0/7
answering, including bank holidays
0%
of conversations logged and readable
0/day
nightly report of leads and bookings
System capabilities, not client claims.
Fair questions
The things people actually ask.
Will it say something stupid to my customers?
It only answers from information you approve, and it never quotes firm prices unless you have given it a price list. Anything unusual, a complaint or a request for a human gets passed straight to you. Every conversation is logged, so you can read exactly what it said.
Do I need new phone numbers?
No. You keep your number. We add the missed-call text-back behind it, so a call you cannot take triggers a text from your usual business identity.
I've already got a website. Do I need a new one?
No. Web Cover runs on the website you have: we add the webchat and connect your existing forms. We only suggest a Website Build if your current site is genuinely costing you enquiries.
What's the difference between Phone Cover and Web Cover?
Same front desk, different door. Phone Cover answers the calls you miss. Web Cover answers your website chat and forms. Full System is both under one roof with one nightly report. The calculator will tell you which door you're leaking through.
How long am I tied in for?
Phone Cover and Web Cover are rolling monthly after the first three months. A Website Build is paid as a separate project, so the build is not hidden inside a long subscription. SEO terms are agreed clearly before work starts.
Where can I see the leads and bookings?
You get a secure client workspace showing the enquiries linked to your system, their contact details, source and status, plus reply speed, bookings, handoffs and recent automation activity. The nightly digest remains the quick summary.
More than lead response
Remove the repetitive work around the rest of your business.
Pembico also builds bespoke automations for repetitive work such as customer onboarding, lead follow-up, document creation, inbox routing and internal reporting.
Every bespoke enquiry starts with a free discovery call, followed by the required £495 Workflow Blueprint. The full fee is credited if we build the mapped implementation.
The whole promise
No lead waits.
Your numbers, your enquiry flow, no generic pitch. We will tell you honestly whether the system stacks up for your business.
Checking Lou's calendar…