Bespoke Automations
The recurring work your team should not be doing.
We design and build practical automations around the way your business already works. From lead follow-up and customer onboarding to document creation and internal reporting, Pembico removes repetitive work without forcing your team to learn another complicated platform.
Built around your existing tools, processes and approval rules.
A managed workflow
- 1
Recurring task
Start with work your team already repeats.
- 2
Approved automation
Run only the steps, rules and systems agreed.
- 3
Human review
Keep judgement and exceptions with the right person.
- 4
Recorded outcome
Log what happened and what needs attention.
Two commercial outcomes
Make more money or give your team time back
Recover Revenue
Automate the work that happens after an enquiry arrives, so valuable opportunities are not forgotten, delayed or lost.
- Lead follow-up
- Quote reminders
- Dormant-lead reactivation
- Enquiry qualification
- Proposal follow-up
- Review requests
If the gap begins with a missed call or website enquiry, start with Phone Cover or Web Cover.
Save Time
Remove repetitive administration, copying, chasing and document preparation from your team's working day.
- Customer onboarding
- Document generation
- Inbox triage
- Internal reporting
- Data entry and system updates
- Staff onboarding
Workflow examples
What can Pembico automate?
The best automation opportunities are usually the recurring tasks your team already understands, but wastes hours completing manually.
Lead follow-up
Automatically follow up new enquiries, unanswered quotations and older leads using the right message at the right time.
A possible workflow
- 1Detect a new or inactive lead
- 2Send an approved follow-up
- 3Record the response
- 4Notify the correct person
- 5Stop when the lead replies or converts
Customer onboarding
Collect customer information, create records, send documents and trigger the next internal tasks without repeated manual administration.
A possible workflow
- 1Send the onboarding form
- 2Validate submitted information
- 3Create the customer record
- 4Generate the required documents
- 5Alert the responsible team member
Document workflows
Generate consistent proposals, reports, summaries, forms and customer documents from information your team already holds.
A possible workflow
- 1Collect structured information
- 2Produce the first draft
- 3Apply approved templates
- 4Route it for human review
- 5Store or send the finished document
Marketing workflows
Turn existing business knowledge into useful marketing output without repeatedly starting from a blank page.
A possible workflow
- 1Collect source material
- 2Create draft content
- 3Route it for approval
- 4Prepare channel-specific versions
- 5Schedule or store approved output
Inbox and request routing
Identify incoming requests, extract the important information and send them to the right person or process.
A possible workflow
- 1Monitor an approved inbox
- 2Categorise the request
- 3Extract key details
- 4Draft or trigger the correct response
- 5Escalate anything uncertain
Reporting and internal updates
Collect information from different systems and turn it into clear recurring reports, summaries and management updates.
A possible workflow
- 1Gather approved data
- 2Identify important changes
- 3Generate the report
- 4Flag missing information
- 5Deliver it on schedule
How it works
Built around your process, not the other way around
Free discovery call
We establish whether a ready-to-deploy product solves the problem or whether the requirement is genuinely bespoke.
AI Workflow Blueprint
Every bespoke project starts with the £495 Blueprint so the commercial opportunity, baseline and build sequence are agreed before implementation.
Implementation proposal
You receive a separately scoped proposal with the recommended sequence, costs, risks and delivery plan.
Build, test and launch
Once commissioned, Pembico builds and tests the agreed workflows with clear human oversight and documentation.
Project fit
A good automation project usually has these traits
Strong fit
- The task happens repeatedly
- The steps are reasonably consistent
- Information is already stored digitally
- Delays or mistakes have a measurable cost
- A person currently copies, checks, chases or reformats information
- There is a clear point where human review should remain
Automation may not be suitable when:
- The process changes every time
- Nobody agrees how the task should work
- The source information is unreliable
- The decision requires substantial human judgement
- The expected saving is smaller than the implementation cost
Required for bespoke work
Scope it properly before anything is built.
Every enquiry starts with a free discovery call. If the requirement is genuinely bespoke, the next step is the £495 AI Workflow Blueprint. It establishes the baseline, value target, scope and implementation sequence before either side commits to a build.
When the Blueprint is used
£495 once, then credited against the implementation.
It is for work where the process, systems and risks must be mapped before an honest implementation price can be given. You receive the written scope whether or not you proceed.
£495 one-off · required for bespoke work
Commission the mapped implementation within 60 days and the full £495 is credited against it.
What you receive
- Review of the relevant workflows and systems
- Revenue leaks and avoidable operating costs identified
- Estimated annual financial value of each opportunity
- Mapped current-state workflows
- Recommended future-state workflows
- Opportunities ranked by value, implementation effort and risk
- Recommended implementation sequence
- Indicative implementation costs
- Written Blueprint document
- Findings call
- Clear recommendation on what should and should not be automated
Value may come from
12-month implementation value guarantee
The target scales with the project—not an arbitrary £5,000 claim.
Before implementation, the proposal records one measurable baseline, the evidence source and a conservative 12-month value target at least equal to Pembico's bespoke implementation fee. Value may be verified recovered revenue, staff time saved at an agreed hourly cost, avoided operating cost, or reduced errors and rework. If the launched workflow does not reach that agreed target after 12 full months, Pembico refunds the £495 Blueprint fee.
The guarantee applies where the client supplies accurate baseline and outcome data, keeps the agreed workflow operating, completes the agreed actions and does not materially change the measured process. VAT, third-party charges, client downtime and changes outside Pembico's control are excluded. The signed proposal contains the baseline, measurement method and full claim terms before work begins.
Scope
One operation, properly examined.
The Blueprint covers one business operation or one connected group of workflows, such as lead handling and customer intake, onboarding, marketing operations, documentation, quoting and follow-up, or internal knowledge management.
- One business operation or one connected group of workflows
- One findings call and one written Blueprint
- One consolidated revision for factual corrections
- Implementation work excluded
- Integrations and software costs excluded
- Larger multi-department requirements priced separately
- Prices exclude VAT where applicable
The free discovery call remains the first step. The Blueprint is required only when the work is bespoke; Phone Cover, Web Cover, Full System and Website Builds do not require one.
Pricing
Bespoke project pricing
Implementation is priced separately from the Blueprint. Every project is scoped around the workflow, systems, risks and level of ongoing support involved, with a fixed proposal wherever the requirements are sufficiently clear.
Focused workflow
Typically from £750
Multi-step automation
Typically from £1,500
Complex or multi-system project
Quoted after discovery
Ongoing monitoring and support
Available where required
No work begins until the proposed workflow, deliverables and price have been agreed.
Book A CallReady-to-deploy services
Need help responding to new enquiries?
For missed calls, website enquiries, qualification and appointment booking, Pembico already provides ready-to-deploy Phone Cover and Web Cover systems. Bespoke Automations are intended for processes that fall outside those standard services.
Phone Cover
Recover missed and out-of-hours calls with a fast text conversation, qualification and booking.
View Phone Cover →Book A CallWeb Cover
Answer website chat and form enquiries quickly using your approved services, prices and availability.
View Web Cover →Book A CallFull System
Cover phone and website enquiries through one front desk, one history and one nightly report.
View Full System →Book A CallTell us the task
Could this work be automated?
Describe the recurring job in normal business language. We will assess whether automation is practical and commercially worthwhile.
Next step
What recurring task would you remove first?
Tell us what your team repeatedly copies, chases, checks, writes or moves between systems. We will assess whether it can be automated and whether doing so is commercially worthwhile.
Or explore Phone Cover and Web Cover.