Terms of Business

Services may include the £49 AI Lead Audit, AI Websites, AI SEO, AI Agents, related setup, hosting, maintenance, reporting and support. Work is limited to the written scope agreed with the client.

AI Websites start from £495/month with no setup fee and a 12-month minimum term unless agreed otherwise. AI SEO starts from £395/month. AI Agents start from £395/month per agent with a 3-month minimum term. The £49 audit fee is credited against the first month if the client proceeds within 14 days.

Invoices are payable as stated on the invoice. Late payment may pause work, support, hosting, launch, SEO, AI agent optimisation or access handover. Third-party usage, domains, premium tools or pass-through costs may be charged separately if agreed.

Clients must provide accurate business information, access, brand assets, service details, pricing rules where relevant, Google Business Profile access, approvals, content feedback and lawful instructions. Clients remain responsible for claims, trade compliance, customer service decisions and use of AI outputs.

AI tools can be inaccurate, unavailable, delayed or incomplete. Agents and assistants are not human replacements and should include human handoff where needed. They must not be used for emergencies, regulated advice or high-risk decisions unless specifically agreed and reviewed.

SEO, Google Maps visibility and AI search readiness are best-effort services. Pembico AI does not guarantee rankings, leads, revenue, AI search recommendations or platform behaviour. Hosting, AI, analytics, SEO and third-party services may be affected by outages or provider changes.

Cancellation rights depend on the agreed minimum term and written scope. Early cancellation may leave minimum-term fees payable. The £49 audit fee is normally non-refundable once the audit work has started unless agreed otherwise. Pembico AI may suspend or terminate services for misuse, unsafe usage, unlawful content, overdue payment or breach of terms.

Client-specific approved deliverables are licensed or assigned as stated in the project documents after payment. Pembico AI retains pre-existing methods, templates, code, prompts, systems and know-how. Each party must comply with data protection law. Liability is limited as far as permitted by law and excludes indirect loss, lost profits and outcomes outside Pembico AI's reasonable control.

These terms are governed by the laws of England and Wales unless a written agreement states otherwise.